Maruti rating has got to do with JD Power

For a month I have been researching on buying a new hatchback, had a Mahindra Renault Logan petrol GLX for 2 and half years and finally gave up on Mahindra’s marketing strategies of reducing the pricing of car. Imagine what happens to early adopters is a big middle finger.

My criteria was responsive, economical, spacious for 2 adults and 2 kids, good mileage and little occupy little space on parking.

Cars I had in mind where, Hyundai i10, Hyundai i20, Fiat Punto, Chevy Spark with gas, Maruti Alto, Maruti wagon R, Maruti Ritz and Maruti A-star.

The real battle was between Chevy Spark with gas and Maruti A-Star Vxi.

No rants out here. Maruti A-Star finally won my family’s heart, and I was happy that I did have to shell out much on the accessories. The deal had sun film control, PU steering grip, PU car seats, Car body cover, Pricol Remote locking and under chassis painting.

PU – imitation leather.

Finally had to give the feed back when people from popular vehicles people call me up, I said my rating was 6/10 for Maruti. The person who call me said it was a problem, check the rating which I have attached as image. I said Maruti has their rating system for which I will not respond. I had my own rating system were 6/10 was actually good.

These are marketing guys gimmicks. I have a feeling J.D Power satisfaction report has got to with Maruti rating system. Where every customer responds with 8/10 naturally J.D power will have to be biased towards Maruti. Check the link below

http://www.indiacar.com/jd_power/default.htm

check the "customer satisfaction index" for 2008. You will understand what I am referring to.

P.S: I believe Chevy Spark will do better in coming days. I received a call from Spark guys and they wanted to analyze on why they lost a customer. I told them about resale value, mileage. It was indeed a call I didn’t expect. I love their "Chevy" car design, interior, responsiveness and handling. Just that, this time it didn’t work out.

tags: Photography, Chennai, Cars, Maruti, Hyundai, Chevy, Fiat, JD Power, Customer Satisfaction