Maruti rating has got to do with JD Power

For a month I have been researching on buying a new hatchback, had a Mahindra Renault Logan petrol GLX for 2 and half years and finally gave up on Mahindra’s marketing strategies of reducing the pricing of car. Imagine what happens to early adopters is a big middle finger.

My criteria was responsive, economical, spacious for 2 adults and 2 kids, good mileage and little occupy little space on parking.

Cars I had in mind where, Hyundai i10, Hyundai i20, Fiat Punto, Chevy Spark with gas, Maruti Alto, Maruti wagon R, Maruti Ritz and Maruti A-star.

The real battle was between Chevy Spark with gas and Maruti A-Star Vxi.

No rants out here. Maruti A-Star finally won my family’s heart, and I was happy that I did have to shell out much on the accessories. The deal had sun film control, PU steering grip, PU car seats, Car body cover, Pricol Remote locking and under chassis painting.

PU – imitation leather.

Finally had to give the feed back when people from popular vehicles people call me up, I said my rating was 6/10 for Maruti. The person who call me said it was a problem, check the rating which I have attached as image. I said Maruti has their rating system for which I will not respond. I had my own rating system were 6/10 was actually good.

These are marketing guys gimmicks. I have a feeling J.D Power satisfaction report has got to with Maruti rating system. Where every customer responds with 8/10 naturally J.D power will have to be biased towards Maruti. Check the link below

http://www.indiacar.com/jd_power/default.htm

check the "customer satisfaction index" for 2008. You will understand what I am referring to.

P.S: I believe Chevy Spark will do better in coming days. I received a call from Spark guys and they wanted to analyze on why they lost a customer. I told them about resale value, mileage. It was indeed a call I didn’t expect. I love their "Chevy" car design, interior, responsiveness and handling. Just that, this time it didn’t work out.

tags: Photography, Chennai, Cars, Maruti, Hyundai, Chevy, Fiat, JD Power, Customer Satisfaction

maruti a star

maruti rating card

Tata to produce Air compressed car, inline with Nano

Just been reading articles about the Tata Nano and the Guy Negre Air compressed car on these articles, I guess Tata is marking an impression of India in the world map on the automobile front.

Hope to see the Tata come up the new Air Compressed car. Wish you all the best guys.

1. Motor Authority » Tata Nano could come with optional air-powered engine

2. An Air Car You Could See in 2009: ZPM’s 106 MPG Compressed-Air Hybrid : Gas 2.0

Technorati Tags: tata, Air compressed car, Guy Negre, ZPM, CO2

Honda hybrid now in India

Good news for people in India who care for the environment, but the cost of these cars will be dear to their pockets. With 104 percent duty levied by the Indian Government the ex showroom price would be 21.50 Lakh INR.

Here are the details about the new Honda Hybrid from the Honda Indian website

Wish there are more buyers, so that Honda thinks about having a plant in India, as we could see the prices of these cars coming down.

My best wishes for the Honda Team – Power of dreams
Technorati Tags: cars, foreign cars, safety, green, environmental, fuel, India, hybrid

Funny Baby Logos

Amazing Photoshop work, Imagination and creativity at its best

When I grow up I would look like this

Courtesy: fubiz

Technorati Tags: car, logo, logos, automobile, advertising, agency, photoshop

Can TATA or BAJAJ make 1 Lakh rupee Truck?

Does TATA or BAJAJ really care for Indians?

Indian consumers bought about seven million two-wheelers and one million cars in 2006/07.
Source

The Solution:

according to Ratan Tata, the company’s 70-year old chairman: — “That’s what drove me — a man on a two-wheeler with a child standing in front, his wife sitting behind, add to that the wet roads – a family in potential danger,” Tata wrote on the company website.

I have heard the similar kind of statement twice. One from our Reliance Ambani and one from Henry Ford.
The Reliance one actually helped many, to lower the cost on Phone calls.

Well If TATA brings Buses for 1 Lakh rupee that makes lot of sense in helping Indians. I know this is an exaggeration.

What will be the impact, if the 1Lakh rupee car Tata Nano becomes a hit?
In 2006-2007, Indian consumers bought 70 Lakh two wheelers and 10 Lakh cars. Source The equation for the coming years could be 35 Lakh low cost cars which could hit the Indian roads. My questions are simple, Whether our roads are built to bear that kind of traffic explosion. What about the pollution and What about the parking space in the city malls for consumers.

Who are the actual beneficiaries?

I don’t blame any businessmen for that matter. Any businessmen who finds opportunity will exploit it. Why can’t people understand the TATA’s and BAJAJ new venture in to cars and how about few more foreign car makers (Adding fuel to the fire) who are trying to make a mark in to the Indian consumers market.Why are the Politicians keeping mum?
End of the day they actually know that the cars can kept in their garage there will issues and they will come up with a solution which will benefit them. Let us say the solution would be to invest in more infrastructure like roads, parking lots etc etc
The solutions are costly only for the middle class people not for the rich and not for the business class and certainly not for the politicians.

Do the Government will make more money?
YES, certainly. How?

1. The CC of two wheelers at a maximum is only 300 CC on an average. Hence the registration cost is going to go up by 600 CC and Odd.
2. The road tax
3. Then the Insurance cost (education excess) etc.

Why are the BAJAJ’s in to the car scene any Ideas?
Potential threat from the TATA’s One man’s dream car.

1. Auto ricksaw could be easily replaced with a comfortable 4 seater by looking at the cost, not much of a difference. Well seems like their own Indicab could get in to trouble with in city limits.
2. A Bajaj two wheeler at an average cost 50,000 Rupees, What about the new 4 wheeler another 60-70K on finance could solve the middle class problem of 1 Man’s Dream.

If not now, it is never for the BAJAJ’s to be in the market.

Technorati Tags: concept, cars, tata motors, tata, air car,1lakhcar

Tech Tags: 1lakh 1lakhcar TATA BAJAJ “public transport system” public system train bus

Tested on animals – Mahindra Renault Logan

Event: Mahindra Renault Logan Drivathon
Date: 25-12-2007 (Christmas Day)
Venue: YMCA, Nanadhanam, Chennai
Contact: S.Kumar
Mobile:98409 47464

It is supposed to be fun rally organized by Mahindra Renault Logan to test the mileage of your Mahindra Renault Logan.

• Do you want to know who where the animals?
• and Who tested on them?
• and Who benefited out of this Mahindra Renault Logan Drivathon?

Before we start, Let us understand on how to test Mileage

1. Fill up petrol- full tank
2. check the odometer reading
3. If you have trip meter, set it Zero
4. take a long drive say about 100 and odd KMS, never switch off your car in between your drive (to get good readings)
5. Follow the speed limit (45-55 KMS/hour)
6. Once you reach 100 and odd KMS, go to next fuel station
7. Top up the fuel, to full tank.
8. Note the KMS traveled from your odometer, check the trip meter reading
9. Note check how much of fuel was needed to have it full tank
10. trip meter reading/ top up fuel needed to full tank will give you = Mileage i.e KM per Litre

So what happened at Mahindra Renault Logan Drivathon – car rally
I was there for the event at 8:30 AM at the venue. The event is supposed to start at 9:00AM which didn’t happen, because of the lack of management skills. Flag off happened, after few apologies made by the announcer.

I started to take the drive at 12:09 PM, went to the Fuel station at Venkanarayana Road.

A gentleman approached and said “Sir we will fill the tank full, out of which 5 litres of fuel price will be waived off and the rest you have to pay, Is that fine with you”.

I accepted, this is how they filled the fuel

My odometer readings were noted down and written on the card. My trip meter was made zero. And I started of to the rally.

Most cars had ladies and kids in the car – the best part was that, some car drivers took a break on the road side to take a leak. “What about the ladies and the kids?” What a shame?, Even if they had arranged for some nice place to take a short break for 2 hour long drive, it would have been nice. Well, my family did take a break at the Petrol Pump station at Venkatnarayana road, before the rally started. I realized, so was happy for my family too.

So my trip meter reading said 103 KMS when I was back from Mahabalipuram to Venkatanaraya road Bharat petrol pump station. I was doing between 50 and 60 KMS/hour. I was driving like a monkey as ordered, to execute things as said.

Now the top up started at the pumping station which recorded about 4.155 litres of petrol. So that means 103/4.155 should be my mileage. Which is actually wrong, because the Car fuel indicator says that my petrol tank is still not full. (Check the video)

My mileage is 24.789 KM per litre, WOW, I could believe it. The same car was doing last week, having a mileage of 9 KM per litre

Here is one more catch my fuel indicator was not saying that it is full tank, see the video to believe it. See other photos to know what was my readings.

Click on the image for a larger view

Did you notice the time, which I referred while I entered the pump station 12:09 PM and at what time did I start 12:35 PM and at what time I reached the pump station again 2:59 PM
You want to why the delay

Click on the image for a larger view
Do you see the Mahindra Renault Logan on the opposite side of the road in a queue.

What is explained in the video?
If you noticed the video, I had taken at the time when I reached the YMCA ground, still wondering WHY the fuel indicator is not showing the fuel tank full. So it means that there is enough space to fill up some more fuel to make it full tank. Which most of them didn’t realize.

Now to answer the questions

Do you want to know who where the animals?
there were 100 and odd drivers with their family, driving their cars, following orders and not not having fun on the gracious day Christmas

and Who tested on us?
Mahindra Renault Logan Marketing team

A surprise did happen during the prize distribution ceremony. A owner of Mahindra Renault Logan was agitated and trying to claim for the prize as his car did a 40KM per litre mileage (Diesel version owner)

and Who benefited out of this Mahindra Renault Logan Drivathon?
Can you imagine 100 and odd drivers spending their money to filling up the fuel tank full and driving their own cars and following orders at the mercy of Mahindra Renault Logan team for only one reason to prove that Mahindra Renault can do 33KMs per litre for the petrol version and 37KMs per litre on the Diesel version.
I should say that the marketing guys made little spend by gaining more

1. breakfast (bread sandwich and water, if you like it eat it else leave it. That was stance. Hospitality ZERO)
2. 5 litres of fuel waived off during full tank session
3. lunch (Saravana bhavan – Mini meals)
4. and another 4-5 litres of fuel for top up total of 8-9 litres of fuel while including the 5 litre of fuel which was waived off during the full tank session (Petrol or Diesel)
5. Spend on venue
6. And of course the event management team.

Who are the loser?

1. Fuel to fill up the tank
2. quality family time on the Christmas day
3. apart from that those god damn sponsor stickers from JK tyre and those numbers sticked all over the car. Who is gonna pay to remove that, With out spending money.

Mahindra Renault Logan owners are the ultimate losers to gain new customers

Who were the gainers?
Mahindra Renault Logan Marketing team – to make fake mileage result. It is pretty simple I say, you have around 100 odd drivers at your disposal feed them you have the results.

Do you want to know how this Viral Marketing is supposed to work?
Let’s say 100 and odd Mahindra Renault Logan happy customers, who had good mileage experience is about to unfold the secret to all their friends and relatives, well sort of boasting off that their car did give an ultimate mileage.

If you care for fellow car owners please digg this or post a link on your blogs. Atleast the new car owners can be spared.

some related posts regarding Mahindra Renault Logan

Some more post which are in continuation with Mahindra Renault Logan

1. How I bought my new Mahindra Renault Logan – space, value for Money- Review
2. Why Mahindra Logan, Renault Logan, Dacia Logan?
3. Mahindra Logan – Usability Explored
4. Is your Mahindra Logan in safe hands – After sales, What service
5. Mahindra Logan – Look out for the new version
6. Mahindra Renault Logan free service – unveiled
7. The Devil in my Mahindra Renault Logan

Technorati Tags: Renault, Logan, Mahindra Renault Logan, Review, safety, kids, usability, car, chennai, dealer, howto, best, petrol, diesel, fear, marketing, sales, savings, automobiles

The Devil in my Mahindra Renault Logan

Meet the Devil right here. After I took my car from my first free service, I returned home and went to buy fruits along with my family. After shopping, we got in to the car, my wife and my son did enter the right side back door as the opposite doors was no were possible to open because I had parked next to wall close to the door. Usually they get in to the companion front seat.

So we drove back home and I had completely switched off my car, so did the central locking system open the safety latches, so as to open the door. But the right side rear door was not opening, she was pulling the lever for sometime, She screamed at me to help her unlock the door, sitting in the driver seat, I turned back and pulled the lever, the door didn’t open. The opposite side door was already facing the wall this time too, as I had done the parking next to a wall.

I unlocked my door, that was possible. Then I felt “Shit man, I asked them to fix the rattling noise at the left side front door, Why did they touch the back door? I thought they screwed the back door” I reached to the back door and pull the lever to unlock the back door. I was crazy, how come it works from outside and not inside.

Took the car this morning “Monday” to the service station.
Don’t you want to meet the devil in my Mahindra Renault Logan. Here it is…

Latch or manual lever in ON position top

Latch or manual lever in OFF position top

Some one at the service station had turned the lever to “ON” State.

The best part is that this small lever works manually, and is called the child safety lock for the rear doors.

How does this work?
If you are going to make sure that kids alone are traveling with you, you switch on the lever and then lock the rear doors.

What ever the damn situation may be. Let it be accident or fire or hell freezes over your car. Your kids can’t unlock the back side car doors.
You must noticed in the Cops cars. They put the criminals back at the rear seats and lock it. No matter what, they can’t unlock from inside. Some one needs to unlock the door from outside, even when central door locking unlocks the safety latch.

Why would I choose to have my kid in the back seats while leaving the car in the off state.

What a moron usability on the Mahindra Renault Logan?
Why can’t the child door lock feature be part of central locking system. If the central locking system disables the safety latch, even the door should be made to open from inside.

Update:
I heard from a close friend, all rear door child lock performs the same way as the Mahindra Logan. Just to note, I have updgraded from Maruti 800, so I am totally unaware of the rear child safety lock. Still I would like all cars to posesses intelligent system. So control for the driver to have more control on the doors or atleast the dashboard to have controls so that any passenger can disable the rear door child lock.

Some more post which are in continuation with Mahindra Renault Logan

1. Why Mahindra Logan, Renault Logan, Dacia Logan?
2. Mahindra Logan – Usability Explored
3. Is your Mahindra Logan in safe hands – After sales, What service
4. Mahindra Logan – Look out for the new version
5. Mahindra Renault Logan free service – unveiled
6. The Devil in my Mahindra Renault Logan
7. Tested on animals – Mahindra Renault Logan

Technorati Tags: Renault, Logan, Mahindra Renault Logan, Review, safety, kids, usability, car, chennai, dealer, howto, best, petrol, diesel, fear, marketing, sales, savings, automobiles

Mahindra Renault Logan free service – unveiled

My First Mahindra Renault Logan 1.4 GLX service explained and here is the userexperience. Comparison with Maruti Service explained

First things first: I had a loyal Maruti 800 for 4 long years 2003-2007 untill I replaced it with a Mahindra Renault Logan 1.4 GLX 2007.

My first experience with GMS motors | Sahil motors in terms of service.
I had been to the service station personally to drop my Mahindra Renault Logan last Friday the 21st of December 2007, so a gentleman supervisor assisted me, early morning at 9:10 A.M, took careful notes.

My requests were:

1. Front left door rattling noise
2. Remove the plastic covers for the back seats
3. Replace new headlamps black dot stickers
4. Remove the reverse horn and not the reverse horn which comes with my remote lock.
5. Scratch on the left side doors (check and give me the quote)

Apart from the above list, His suggestions were:

1. Anti corrosion coating under the car body ( I stopped him. When he suggested that, as I know that the rubber coating is not gonna do anything good for the car)
2. Fully powder coating of the body of car with a scratch resistant formula (comes with a 3 year warranty) cost a mere 3700 and odd Rupees. Item 5 of the above wish list is covered.
3. Labour charge of 150 Rupees + tax for just removing the reverse horn. That would be Item no 4 of my wish list.

As far I know there is no oil change in this service and I was not charged for that.
What things got fixed and what not?

1. Front door rattling noise not fixed, and the safety latch of the left door got buried. Any ways that safety latch was not of any use, you could still open the door with the safety latch down.
2. Our supervisor was holistic, he felt that it was better if I not remove the back seat covers for quiet some time as it is still a new car, his explanations went more like “have it for some more months, kids would tear for you”. What a shame? tell me either you forgot it or your technicians were lazy enough to unlock the rear seats to remove the plastic cover.
3. One thing rightly done was to replace the black dots on my headlamps
4. The second thing, reverse horn removed and placed in the boot.
5. Before doing the scratch painting fix. It was supposed to be tested, after the testing was done, the call said the scratch can fixed. Meanwhile a friend suggested with sticker which would work out cheaper. So I asked them not to fix the scratch.

There happened one evil incident on my Mahindra Renault Logan, While We returned home from shopping the same after service. My wife and son at the back seats. My right side back door could not be opened from inside. So what did happen? know it right here.

Now let us look in to the comparison of Mahindra Renault Logan and Maruti Service centers

My experience at Maruti service center
A profile or service history of my Maruti 800 was already available with the service advisor
A job sheet, which will note the requirements for the service to be done for my car

This job sheet comprises of

1. history of previously done KMS
2. history of parts changed previously
3. Things to do list
4. Dents and body parts marked when I leave my car for service ( a diagram of car top view and side view detailed diagram to mark the scratches and dents)
5. Accessories contained in my car, which include how many floor mats, Air refresher, dolls, body cover (the plastic one) and what ever minute details which belong to the owner.
6. Apart from that the costing proposal, date and time of delivery
7. after delivery a customer feedback form to be posted after driving the car (postage will be paid by the addressee)

Now on the Mahindra Renault Logan service center
Job sheet contains

1. to do list of service
2. date and time of delivery
3. ofcourse the customer feedback form before even you pay the service bills and before even you touch the car.
4. once nice badge which is attached to the mirror which talks about the names service adviser, technician and the quality inspector. Apart from that I have the mobile number.

At the time of delivery, My experience with the Maruti’s was best when compared with the Mahindra’s.

The first free service was charged 75 Rupees for replacement of odd stuffs + labour charges + tax. Did I say free service.

Some more post which are in continuation with Mahindra Renault Logan

1. Why Mahindra Logan, Renault Logan, Dacia Logan?
2. Mahindra Logan – Usability Explored
3. Is your Mahindra Logan in safe hands – After sales, What service
4. Mahindra Logan – Look out for the new version
5. Mahindra Renault Logan free service – unveiled
6. The Devil in my Mahindra Renault Logan
7. Tested on animals – Mahindra Renault Logan

Technorati Tags: Renault, Logan, Mahindra Renault Logan, Review, safety, kids, usability, car, chennai, dealer, howto, best, petrol, diesel, fear, marketing, sales, savings, automobiles

How I bought my new Mahindra Renault Logan – space, value for Money- Review

The questions which I asked myself before I bought my car.

When should you buy a car?
When there is a need to commute (atleast 40 KMs a day) or for other reasons like family, prestige etc. The reason why I choose a sedan and not a hatchback was that, I take my car to my native place, which is around 650 KMs away. So didn’t want my family to feel cramped.

What would be the best option to buy a car?
If you have full cash, that is the best option available. If choosing finance, go for atmost 3 years not more than that. Look for any travel agencies their cars would be financed for not more than 3 years. That is the best value for money.

Why 3years?
Imagine if you took 5 years finance and at the end of 4 year you are planning to upgrade to a new car. Which I did, selling my Maruti 800. You end up making a huge loss.

Market price of car during the 4year + Finance settlement charges (1 year interest rate + pre closure interest amount) = Market price of your car at the 5 year.

What are the things you should look for?
Safety, Value for money, Space, Looks – these are my terms. May differ with individual.
Why?
The moment you drive your car from the car lot, the value of the car depreciates by 20 percent. Shit man. I look for value for money than looks. Look for your ideal car.

What car to choose, Petrol or Diesel, Why?
Petrol cars – good, if you are going to use for your personal and family use and won’t cross more than 50 KMS/day.
Diesel cars – good, if you are going to travel more than 60 KMS and odd/day. That should be better choice when you look at the service point of view. That is one reason you will find most cabs and travel agencies operate Diesel cars than the petrol one.

Now let us break down the pricing details of the car you plan to purchase.

Ex Showroom price – cost that the manufacturer expects, no tax.
On Road Price -Cost of the car + Life time road tax + Annual insurance

Now let me discuss where all you can save money in the price components

1. Actual car value – manufacturer price – depends on the dealer. Bargain here with the dealer
2. Annual Insurance – Don’t take the policy from the dealer, talk to some private insurance agencies (Bajaj Alliance, TATA AIG, ICICI lombard), even the public players like (New India Assurance) Bargain here
3. Life time Road tax – Don’t even dream about it. The Government own our ass.
4. Finance (if you have100% cash that is the best option) Don’t take the options from the dealer, talk to private players like (Kotak, ICICI, ABN Amro etc) Bargain here

Sites to visit before you buy a car http://www.carwale.com

The carwale site has enough calculators for eg. the EMI calculator.

Kindly note: I would have asked you not to get leads for the Finance and the Annual insurance from the dealer. Still compare the prices individually and the comprehensive package offered by the car dealer. Check which is the best & Go for it.

compare cars of your choice before you buy, take test drives, show it to your friends and family. You will come to hear about the good and bad about the car which you are planning to own.

Here is my test drive experience on Mahindra Renault Logan

Some more post which are in continuation with Mahindra Renault Logan

1. Why Mahindra Logan, Renault Logan, Dacia Logan?
2. Mahindra Logan – Usability Explored
3. Is your Mahindra Logan in safe hands – After sales, What service
4. Mahindra Logan – Look out for the new version
5. Mahindra Renault Logan free service – unveiled
6. The Devil in my Mahindra Renault Logan
7. Tested on animals – Mahindra Renault Logan

Technorati Tags: Renault, Logan, Mahindra Renault Logan, Review, safety, kids, usability, car, chennai, dealer, howto, best, petrol, diesel, fear, marketing, sales, savings, automobiles

Is your Mahindra Renault Logan in safe hands – After sales, What service- Review

After buying the brand new Mahindra Logan 1.4 GLX, How do you expect your car to be delivered on the delivery date?
Brand new. Well I didn’t.

This is how I received my car.
With stains all over in patches here and there.

The wrapper was intentionally made in order to cover the stain in the gear box, Damn thing was sticky after I removed the wrapper.

When other customers receive the Mahindra Logan as brand new, Why choose me to have a stained one.

Well now to the RC book, I had to call up after 3 weeks and I receive them like this.

Click on the image for a larger version.



Above are the floor mat and the stain under the floor mat.
Well What is the mistake on the above RC book. Did you find my 1.4 GLX and it is mentioned diesel version. How come the petrol version be diesel.

I am yet to receive my RC book, let me see. whether I have to call or will I ever receive it corrected.

Here is one more customer experience:

A friend of mine had bought the Mahindra Logan 1.6 GLS petrol version. Here is the problem which he faced on the second day ( he was able to notice the problem the next day after filling the petrol tank full on the day of the purchase).

Above Mahindra Logan 1.6 Petrol cable punctured. Click on the image for a detailed view.

What was answer from the Service professional for the above?
“Sir, it is rat bite, You will need to replace the cable, that would cost you”, At last after few talks with the sales guy the cost of the cable is supposed to be adjusted during the first service (reimbursement).

What happened to the pre delivery Inspection?

So how do you trust Mahindra Logan Service center dealers. It is almost 2000 KM, it is time for my 1st service. I am worried on the service looking upon the quality of response from Mahindra dealers.

Some more post on Mahindra Renault Logan

1. How I bought my new Mahindra Logan – space, value for money
2. Why Mahindra Logan, Renault Logan, Dacia Logan?
3. Mahindra Logan – Usability Explored
4. Mahindra Logan – Look out for the new version

Technorati Tags: Renault, Logan, Mahindra Renault Logan, Review, safety, kids, usability, car, chennai, dealer, howto, best, petrol, diesel, fear, marketing, sales, savings, automobiles